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Archive for the ‘Planeta Blog’ Category

5 in 5 in CRM - Stone Cold Locks

Sábado, Febrero 4th, 2012

Data mining made easy with DMF

Viernes, Febrero 3rd, 2012

Finding the Sweet Spot of Customer Experience

Viernes, Febrero 3rd, 2012

What Can Tim Tebow Teach Us in Contact Center Operations?

Viernes, Febrero 3rd, 2012

Social Media & Financial Service Brands

Viernes, Febrero 3rd, 2012

More Retailers Like Staples Focus on Tablet Design

Viernes, Febrero 3rd, 2012
Office supply retailer Staples is launching next week an e-commerce site optimizes for shopping on a tablet. Tablet users will be automatically redirected to the site, which has been designed for touchscreen interactions. The reason, Brian Tilzer, VP of e-commerce and business development at Staples.com, told Direct Marketing News: "Mobile is really a [...]

New Approachs to F-Commerce

Viernes, Febrero 3rd, 2012
Multi-channel electronics specialist Maplin is launching a fully transactional store on the Facebook platform. Through it and using PayPal as a service provider, Maplin customers can make purchases from the company?s full product line within the social media space for the first time. Maplin's Facebook store also interacts with Facebook's social features such [...]

Games Get Reward Ad Model from Zynga; Better Position on Facebook

Viernes, Febrero 3rd, 2012
Zynga is piloting a project on CityVille that lets players refill their energy bar by interacting with an advertising. Sponsors in the trial project, dubbed Reward Advertising, include Coca-Cola, MasterCard and the 20th Century Fox film 'What?s Your Number?', according to eConsultancy. The ads run when a player is low on energy. They range from [...]

Examples of Using Social Media for Innovation

Viernes, Febrero 3rd, 2012

Bacon Beckons, in a Whole New Way

Viernes, Febrero 3rd, 2012

USPS Will Launch Another Mobile Barcode Promotion this Summer

Viernes, Febrero 3rd, 2012
The U.S. Postal Service is planning another summertime promotion for direct mailers that uses two-dimensional barcodes. USPS VP of domestic products Gary Reblin told Direct Marketing News about the service's plans at the end of last month. The board of governors still has to approve the promotion. One of Many Promotions The 2-D campaign was [...]

How Do You Define a Leadership Brand?

Viernes, Febrero 3rd, 2012

Given Bad Customer Service? We Know ? We Heard It On The Gripevine!

Viernes, Febrero 3rd, 2012

Blocking Bad Booth Behavior

Viernes, Febrero 3rd, 2012

Top News: HuffPo to launch streaming network | Facebook ads | EU targets Google privacy policy

Viernes, Febrero 3rd, 2012
Facebook IPO: Advertisers' free ride may end on Facebook. Facebook?s ad business is a $3 billion mystery. Analysis: A sobering look at Facebook. Publishing: Huffington Post to launch streaming network. Finance: Startup opportunities abound in wake of Facebook IPO. Legal/Regulatory: Google changes enable 'per country' blog takedowns. EU regulators want Google to halt new privacy policy. Security: Kelihos botnet claws its way out of the grave. Pearls of [...]

Implementing Enterprise 2.0 at the Elizabeth Glaser Pediatric AIDS Foundation Pt 3: Technology Adoption and Operational Impact

Viernes, Febrero 3rd, 2012

Online Marketing News: Facebook IPO, Harmonize with Google+, Pinterest Dominates Traffic

Viernes, Febrero 3rd, 2012

Prior to IPO

Facebook in Numbers: Prior to the IPO

The big news in social media and business this week is Facebook?s new IPO.  This infographic from statista and creative commons shares some very interesting figures about Facebook, before it goes public.

Highlights include:

  • In 2012 Facebook is expected to reach: 90% of U.S. Social Network Users & 60% of Internet Users.
  • Assuming a valuation of $100 billion, Facebook would be work 67 to 100x?s it?s estimated 2011 net income.

The Social Media Buzz

?How to Harmonize Google+ With Your Other Social Platforms?  Search Plus has placed even more importance on blending your online marketing strategy in order to adhere to the social, personal, and personalized search algorithm.  This post offers some great tips on harmonizing Google+ with your current platforms.  Via Search Engine Watch.

?StumbleUpon Kills Direct Links, iFrames Everything?  With over 20 million users StumbleUpon may be getting some heat for their recent updates.  One particular change to be aware of is the removal of all direct links which point back to content sources from within the platform.  If you are a Stumbler I strongly recommend reading this article.  Via Search Engine Land.

?The Social Enterprise: Your Path to Job Security?  While it is not surprising that social networking technologies will receive increased budgets this year it is important to understand the shift that many industries are taking.  Social media has become a recognized method in which your customers and potential customers will consume information about your services.  Social media must be used a s tool to educate, communicate, and engage on an ongoing basis.  Via InformationWeek.

Your Brand & Your Customers

?Inside the mind of your buyers?  Each of your customers has something that makes them different.  It may be their specific pain points or their budget restrictions.  This article provides 6 helpful tips on how to close a sale by focusing on what motivates your customers to buy.  Via Entrepreneur.

?The big tip for 2012: Convergence is here?  The need for a multichannel strategy has been around for awhile.  However, this year marketers will be focusing more and more on the convergence of those strategies.  Some of the trends we are seeing these days are popular television shows encouraging viewers to interact via their mobile device or iPad in real time.  Since we are finding that many customers are multi-tasking the 4 tips within this article provide guidance on dealing with convergence and what steps you should take to keep up with a rapidly evolving means of communication.  Via Econsultancy.

?3 key features of Twitter brand pages?  This piece takes a deeper look at the changes rolled out by Twitter late last year and the potential impact for brands.  It covers changes such as the expanded header area, featured Tweets, and separating your mentions from replies.  Definitely worth taking a look.  Via Ragan.

Working as a Team to Bring You the News – TopRank

Alexis Hall – Pinterest Driving More Referral Traffic Than Google+
Reports are showing Pinterest is now driving more search referrals than Google+ and YouTube.  This post, from Search Engine Watch, explores the question if the online pin board can compete with Facebook and Twitter, featuring an interesting infographic from Monetate.  Via Search Engine Watch.

Brian Larson – Super Bowl Viewers Will Check Phones 10 Times During the Game
Sometimes it takes just the right stat or factoid to drive a point home. Mobile?s growth cannot be denied by any rational person, but how about this stat: super bowl viewers will check their smart phones 10 times during the game. That?s right, the most compelling and entertaining football game of the year, which is augmented by million dollar commercials and halftime performances from Grammy award winning artists, can?t keep viewers from the powerful pull of mobile. The real question isn?t whether you should engage in mobile marketing, but rather are you positioned to be on their screen when they check their phone one of those 10 times?  Via Mashable.

Emily Conley – Inside Facebook?s S-1 Filing: 845 Million Users, $3.7 Billion In Revenues In 2011
On Wednesday, Feb. 1st Facebook filed its S1 registration (which companies use to register securities with the U.S. Securities and Exchange Commission).  The filing makes public certain financial and user data, including:

  • 2011 net income: $1 billion (up from $606 million in 2010)
  • 2011 revenue: $3.7 billion (up from 1.97 billion in 2010)
  • 2011 monthly users: 845 million (roughly 50% active on a daily basis)
  • 2011 average daily photo uploads: 250 million

This article also delves into shareholder information and background on the company?s ?hacker way? culture centered on having a positive impact on the world. Some very interesting insights into this social media giant?s success!  Via Fast Company.

Ken Horst – 5 Ways to Brand Your New YouTube Profile
YouTube has provided users with a number of smart ways to get more out the Brand/Profile page.  Some of the great updates are the ability to add multiple custom URLs in an area that is clearly visible to users and the ability to create your own custom overly ad for your videos.  You can also prevent other ads from showing up on your videos.  Via Social Media Examiner.

Time to Weigh In:  Have you taken any steps to integrate Google+ with your other platforms?  If so what have you done that has worked?  When trying to get into the mindset of your potential customers, what is the most important thing you should know?


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© Online Marketing Blog, 2012. | Online Marketing News: Facebook IPO, Harmonize with Google+, Pinterest Dominates Traffic | http://www.toprankblog.com

Imagen de la semana: qué incluir en un tuit para que se pinche?

Viernes, Febrero 3rd, 2012

¿Cómo conseguir más clics en nuestros tuits? Según el análisis que ha elaborado HubSpot, algunas claves están en no apurar el límite de caracteres (entre 120 y 130 es lo ideal), incluir los enlaces en la primera mitad del texto, no abusar del envío de mensajes, incluir las palabras adecuadas (verbos y referencias) y tuitear por las tardes y/o los fines de semana.

Todo se resumen en esta infografía:

Infotuits

Business Intelligence Open Source world domination

Viernes, Febrero 3rd, 2012
Gran presentacion de Jos van Dongen, coautor de Pentaho Solutions y gran especialista, sobre el gran impacto del Business Intelligence Open Source en la actualidad, con un gran sentido del humor y, por otra parte, con un gran detalle.

Por cierto, salimos en la slide número 25, en el Pentaho Developers que hubo en Lisboa (con camisetas de regalo, incuidas!!)

Tuenti Ads, la plataforma publicitaria de Tuenti

Viernes, Febrero 3rd, 2012

EP.- Tuenti Ads se enmarca en la estrategia comercial para 2012 de la red social propiedad de Telefónica. Según ha explicado en su blog oficial, se trata de un formato de publicidad "poco intrusivo, que se integra únicamente en las páginas de fotos".

La red social denomina el servicio como "flotante", ya que acompaña al usuario en la navegación. La contratación de dicho formato es, asegura, "sencilla y escalable".

El proceso consta de 5 pasos. El primero es la creación del anuncio. El anunciante puede escoger entre publicitar un espacio ya existente en Tuenti o una página externa. Deberá escoger un título con un máximo de 25 caracteres y una descripción de 60, y una imagen de 50x50 pixeles.

El segundo paso es la elección del target, basado en la hipersegmentación, que permite al anunciante definir su público objetivo en función de variables geográficas (por provincia o por ciudad), demográficas (sexo y edad) y sociales (estado, estado sentimental e idioma).

En tercer lugar, el anunciante debe definir el presupuesto. Al tratarse de un formato con un modelo de precios CPM, el anunciante puede establecer a priori el presupuesto para la acción, y ser consciente en todo momento de las impresiones que se está comprando. En esta pestaña, además, se podrán introducir los datos de facturación si fuera necesario

Posteriormente se formaliza el pago. En este paso el anunciante tendrá que insertar la información de su tarjeta de crédito o débito. Una vez haga clic en "Pagar y continuar", el importe quedará congelado en la tarjeta hasta que se revise y apruebe el anuncio.

En último lugar, el anuncio entra en un proceso de revisión por parte del equipo de Tuenti, con un plazo de aprobación de dos días laborales. Esta medida se toma para evitar anuncios "con contenido poco apropiado y asegurar la correcta segmentación", ha explicado la compañía. Una vez aprobado, se cargará el importe total en la tarjeta del anunciante.

En palabras del VP Business Development and Sales de Tuenti, Alejandro Vázquez-Guillén, la incorporación del AdServer "es un paso importantísimo" en la estrategia de acercar la plataforma al mercado local. "Desde que incorporamos espacios como Tuenti Sitios o Tuenti Páginas, nos dimos cuenta del potencial que tiene el mercado long tail, y de las posibilidades de nuestra plataforma en convertirse en el punto de encuentro entre pequeños anunciantes y su público objetivo", ha explicado.






"En tiempos de cambio los aprendices heredarán las tierras, mientras que los sabelotodos se hallarán perfectamente equipados para desenvolverse en un mundo que ya no existe " (Eric Hoffer)

PARA QUIÉN TRABAJAMOS

Somos diferentes

Analizamos su negocio y nos comprometemos a sumar en sus procesos de ventas y atención al cliente para construir presente y futuro. Nos integramos en su equipo para desarrollar una solución multicanal adaptada a las necesidades detectadas.

¿Qué es externalizar?

  • Externalizar consiste en delegar a una empresa altamente especializada un servicio o proceso que no forma parte de la razón o actividad básica de su negocio.

Por qué elegir Xupera

Porque diferenciarse para ser más competitivo implica elección: deberá decidir entre las carreteras ya transitadas o los que abren "nuevos caminos".

ATENCIÓN AL CLIENTE Y VENTAS

Casos de estudio

Nuestra vocación es ser parte de nuestros clientes, formar parte de su equipo. Por ello, nos sentimos orgullosos de sus éxitos.

Los casos de estudio dejan constancia de los resultados conseguidos en diferentes áreas de trabajos realizados entre Xupera y nuestros clientes.

Algunos de ellos son:

Proceso de atención a cliente

Servicio de atención multicanal

Coordinación de un evento

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